All about the NHS

Most young people can get free medical advice and access to services including doctors, dentists and opticians. You don’t have to pay for things like prescriptions or spectacles if:

  • You are on Income Support or Family Credit.
  • You have an exemption certificate for certain medical conditions.
  • You are pregnant or have a child under one year old.
  • You are under 16 or under 19 and in full time education.

If you want to know more about the NHS and what it offers there is a helpful guide on the NHS website.

NHS Direct

If you want advice on a particular medical problem you can contact NHS Direct by telephone on 0845 46 47 or email. We advise you to save the number into your mobile phone. NHS Direct operates a 24-hour nurse advice and health information service, providing confidential information on:

  • What to do if you or your family are feeling ill.
  • Particular health conditions including sexually transmitted infections.
  • Local healthcare services, such as: no appointment needed NHS walk-in centres, late night pharmacies, doctors or dentists.
  • Self-help and support organisations.

Who can help?

Visit the NHS web site at You can also visit the NHS Direct website at or call the NHS Direct helpline on 0845 46 47 with any problems you may have.

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